Our team of expert Care Professionals will give your loved one the highest standard of care possible: from keeping them up-to-date with medication to keeping them company and helping with their daily life – so they can live the way they’re most comfortable with.

After speaking to one of our family care advisors, the next step is to complete an in-depth care assessment with one of our care managers. We complete these for all of our clients, so we can get to know their preferences, care needs and desired care outcomes. Generally, this is a 1 - 2 hour meeting in-person in which our care managers create a comprehensive care plan with input from not just the person receiving care, but with vital input from family members and other healthcare professionals involved in your care. Depending on the care plan devised, there will be elements of encouragement, monitoring and actively assisting with the care tasks. Importantly, it will not just consider your care needs but your choices on how you live your life, your preferences and the social support required. Our care plans are person-centred and outcome-driven which focus on enhancing health and wellbeing, whilst improving overall quality of life. Our care plans build a daily schedule which clearly articulates the expectations for our clients and Professional Carers. The schedule will take into account any night time assistance. One of the benefits of having a live-in carer is that someone is there in case of an emergency or occasional need.

We believe communication between our Professional Carers and clients is extremely important. All of our carers are fluent in English, and many speak other languages as well, so do let us know if you're looking for a Professional Carer who can speak a specific language and we will try to match you with them. We meet all our carers in-person at their interview and at our training, so we ensure that their English is of a good standard.

Yes, many of our Professional Carers can drive. If you require your carer to drive you to appointments, or to help with errands you’ll need to ensure that the carer is added to your care insurance policy.

Domiciliary care, also known as home care, refers to a range of supportive services provided to individuals who require assistance with daily activities but wish to remain in the comfort and familiarity of their own homes. This type of care is tailored to the specific needs of each person and can include tasks such as personal assistance, meal preparation, companionship, and even light housekeeping. Domiciliary care allows the elderly to maintain a degree of independence while receiving the necessary support to lead a fulfilling and safe life at home, with peace of mind for their loved ones knowing that they have support.

Domiciliary care services are sought by all kinds of people who require support to maintain their independence and wellbeing as they age, or to help ease back into a routine at home after surgery or in the case of long term illness. Family caregivers seeking respite and support also often welcome at-home support to help with managing long term care, and it can be highly beneficial to elderly people who may feel isolated or lonely, as Care Professionals provide companionship and social interaction. Anyone in need of personalised assistance and support with daily activities within the comfort of their own home can benefit from some form of domiciliary care.

At Home Instead, we provide a comprehensive range of domiciliary care services designed to help elderly adults maintain their independence and comfort within their own homes. Our offerings vary by location but typically include essential services such as companionship, where our Care Professionals engage in conversations, games, and outings, and provide emotional support. Personal care services encompass assistance with daily activities like bathing, grooming, and mobility support. Day care services offer companionship and engagement during the day, while our home help and housekeeping assistance ensure a clean and organised living environment. Overnight care, respite care, and other specialised services are available to meet unique needs. Contact your local Home Instead office to learn more about our tailored domiciliary care options.

We understand that it can be difficult accepting personal care and that is why you will be introduced to your Care Professionals and they will spend time getting to know you before assisting you with your personal care.

we have a robust approach to ensuring that all Care Professionals have regular observations of practice that we call Support Visits, and assessments of competency for key activities such as handling medication or providing catheter care.

A Care Professional sleeps at your home overnight. This is a good option for those who don’t require much nightly supervision, but who would feel safer and more comfortable knowing there is someone sleeping nearby should they need help.

A Care Professional is awake and on duty in your home throughout the night. This is the best option for those who require more support or assistance during the night, such as with administering medication, bathroom visits, repositioning, or other issues.

Having care at home overnight means that you or your loved one can feel safe and supported within their own home, no matter what time of day or night it is. Knowing there is someone nearby helps provide peace of mind during the nighttime hours, resulting in a better night’s sleep.